Founder Eric Jennings began providing professional residential inspections over 10 years ago. With a dedication to hard work and exceptional customer service, the company became a constant in the South Carolina real estate industry. In 2018, Step By Step Inspections joined Residential Inspector of America, the southeast’s largest and fastest growing home inspection company with the vision of providing an even higher level of service to homebuyers.
Residential Inspector of America (RIA) is owned and operated by Rob and Catherine Lemoine, currently operates in two different states, employs more than 75 team members, and conducts more than 16,000 home inspections every year. We believe in building a company that can impact lives, improving ourselves, and showing up bigger and better for our team and our clients.
Building a successful company that is client-focused begins with building a thriving team. We know we’re not perfect, but we do our best to improve every single day. At Step By Step, we created a company that encourages developing leaders, empowering people, focusing on family, providing growth opportunities, and having fun, too!
Meet the Step By Step Team
We have divided our team into four divisions that work together to bring valuable solutions and ease of life to our clients and real estate agents alike. We go beyond the required minimum standards that many other inspecting companies follow. How do we do this? Checking for major appliance recall, providing both a mechanical and structural warranty, and certifying the condition of items that cannot be visually inspected, like underground water and sewer lines.
Services Division: “The Boots on the Ground”
The Services Division is responsible for performing all field functions, such as our high-quality home inspections. Between the skill and experience of these inspectors, they are able to exceed all other comparable inspection companies in the industry today.
Operations Division: “The Heartbeat”
Our Operations Division handles all administrative tasks for Step By Step Inspections. When you call to schedule a home or commercial inspection, you will be speaking to one of our friendly team members. They communicate efficiently with all our clients and can even make recommendations based on your specific inspection needs.
Growth Division: “The Engine”
“The Engine” oversees and manages all sales functions for Step By Step Inspections. A few of the tasks they perform include educating real estate professionals about the various inspection services we have available and assisting clients by ensuring those services take place. While you may not see these team members, be assured they are working diligently behind the scenes to provide you with the best level of service possible.
Expansion Division: “The Wings”
The Expansion Team manages the opening and developing of new markets for Step By Step Inspections. We are constantly looking to improve, expand, and open new territories. This is an important part of the growth mindset that empowers our company.
Quality Inspections & Excellent Customer Service
Step By Step Inspections proudly serves Charleston, SC, and the surrounding areas including North Charleston, Goose Creek, Mount Pleasant, and Summerville. You can conveniently schedule online now or call us at (843) 870-8726 to get an instant quote for any of our specialized inspections. Not only do we provide general home inspections, but we also offer reinspections, thermal/infrared imaging inspections, free inspection warranties, and much more.